What is Process Excellence Europe?

Customers are evolving faster than your business and showing no signs of slowing down. Both your internal and external customers are constantly demanding increased levels of business excellence, which means that you need to develop higher-quality personalised products and deliver them now. With agile organisations leading the way and continuously looking to innovation and sustainability to grow their business, you need to adapt to this hyper-competitive landscape or risk losing your market share.

To enhance process efficiency and successfully manage change, professionals are negotiating the balance between strategic initiatives and operations. It is imperative to develop mature operating models, master the digital landscape and robotic process automation, while remembering that all important input, people. By mastering these you will be able to truly satisfy the modern customer. Europe was taken by storm by the leading experts from the world’s most powerful brands to share their success stories and lessons learned in achieving process excellence.


Your All Star Speakers

The 80+ speakers represented the best from most prominent organisations, to innovative startups and disruptors

Duncan Coleshill

Vice President, Operations & Planning Solutions
Warner Bros

Jon Eivind Thrane

Head Of Group IT Office

Peter Evans

Director LCI for Business Service Operations

Sascha Fuhren

Director, Digital Business Transformation
Planet Home Group

Jan-Harmen Hietbrink

Head of Process Excellence Operations

Camilla Kwong

Head of Operational Excellence
Close Brothers

André Martins

Continuous Improvement Lead

Matt Morgan

Head of Process Excellence
Bridgewater Associates

Marjan Rintel

Chief Operating Officer

Martin Rowlson

Global Head of Process Excellence

Rufus Schuuring

Director Business Transformation

Valentina Smirnova

Head of Operational Transformation


Onsite content to to transform your business transformation strategy

Drive enterprise-wide continuous improvement for sustainable growth

  • Roll out global process excellence, yellow, green belt training, Gemba and Kaizen training based on the needs of your internal customers
  • Drive your continuous improvement strategy throughout the business in flexible way so each part of business gets what they need
  • How we use our 12 global centres of excellence to solve customer support issues with a maturity model that provides feedback on how to improve
  • Create the ability to drive product improvement through process excellence

Martin Rowlson,
Global Head of Process Excellence,

“Accelerating Think Forward”: How ING link customer journeys to internal processes across the global end-to-end value chain

  • Understand processes as end-to-end customer journeys and install this is a lean way of working to meet financial strategic demands
  • Process architecture and structures: How to make sure these are used homogeneously
  • Make sure your process framework cascades down to all people in the process

Iassen Deenitchen,
Head of Global Process Management,

Launching Design Thinking and Driving Autonomy at Levi’s

  • Focus on the delivery of certain improvements and build backwards from design thinking
  • How do you change the culture of design thinking in a 164 year old organisation?
  • Discover the technologies, processes and policies required to drive standardisation
  • The intersection between methodologies and autonomy and how you build these into your organisation

George Garbero,
HR Solutions Director, Levi’s


Who Attends Process Excellence Europe?

Global and regional decision-makers and influencers from the continent’s most traditional and innovative organisations will attend. From Amazon through to Ikea and Uber to Siemens, Process Excellence Europe will provide 60 of the best speakers to guide you through the winds of change impacting your business, from culture to Artificial Intelligence. Our 400 attendees will include:

Chief Officers:


Chief Operations Officer


Chief Information Officer


Chief Executive Officer


Chief Business Architect Officer





Operational Excellence


Process Excellence








Change Management


Continuous Improvement


Project Management




Business Excellence


Lean Six Sigma


Extraordinary Testimonials


Experience all that Process Excellence and Rotterdam has to offer!

Site Tours

Brand new for 2018! Get the opportunity to view the site of one of Netherlands top company’s

Demo Drive and Raffle

Meet with the best in-class service providers and win top notch prizes

Annual Cocktail Reception

Let your hair down with drinks, tunes and a few surprises

World-Class Case Studies

Attend targeted case studies which will help you to find a solution to a common business transformation problem

Deep-Dive Workshops

Apply your knowledge in a classroom environment, with two hour immersive learning experiences

Experience Rotterdam

Explore the wonders of Rotterdam, from beautiful architecture and museums to the Rotterdam Zoo. Rotterdam in October is the place to be



Content to sink your teeth into to drive your continuous improvement strategy

Process Excellence Europe Post Show Report

Discover what happened at 2017’s #PEXEurope

The Business Transformation Playbook

Find out what can jeopardise your business transformation and what you can do differently to make it a success

Major transformation in European countries: Reshaping the Business Landscape

Business leaders from 4 globally renowned businesses explain how they tackled dramatic changes in their business processes to achieve process excellence

Register Early, Save More

Ask us about individual and group rates. 

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Showcase Your Solution

See and be apart of the biggest event in Europe

Request the Sponsorship Kit

Venue & Accommodation

22-24 October, 2018
Postillion Convention Centre, Rotterdam


Sponsors & Media Partners

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