22 - 24 October, 2018 | Postillion Convention Centre WTC Rotterdam, Rotterdam, Netherlands

Conference Day One

8:00 am - 8:30 am Registration & Networking

8:30 am - 9:15 am (The View from the Top) What the C-Suite expect from your business transformation and why they are demanding change

Marjan Rintel - Chief Operating Officer NS
Terkel Skarup - Chief Expert, Change Management Nordea
Chris Bevan - Transformation Director ASOS
·     The role of the C-suite in accelerating business transformation
·     Collaboration in the C-suite: COO, CTO, CIO and CEOs
·     What are the top things the C-suite look for from their business leaders?
·     What makes an acceptable return on investment and can you win their buy-in?
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Marjan Rintel

Chief Operating Officer
NS

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Terkel Skarup

Chief Expert, Change Management
Nordea

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Chris Bevan

Transformation Director
ASOS

9:15 am - 9:35 am Launching Design Thinking and Driving Autonomy at Levi’s

George Garbero - HR Solutions Director Levi’s
Bart Vanderhaegen - Founder Pactify
·    Focus on the delivery of certain improvements and build backwards from design thinking
·    How do you change the culture of design thinking in a 164 year old organisation?
·    Discover the technologies, processes and policies required to drive standardisation
·    The intersection between methodologies and autonomy and how you build these into your organisation
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George Garbero

HR Solutions Director
Levi’s

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Bart Vanderhaegen

Founder
Pactify

9:35 am - 10:05 am (Live Debate) Centralised or Decentralised: Create a more centralised process excellence function or decentralise your operating model

Martin Rowlson - Global Head of Process Excellence Uber
Peter Evans - Director LCI for Business Service Operations LEGO
·   ·     Is change inevitable, even cyclical: A shift in management or an initial failure?
·     Globalisation vs. Localisation: When do you centralise and why?
·     The benefits of a centralised or decentralisation process excellence function
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Martin Rowlson

Global Head of Process Excellence
Uber

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Peter Evans

Director LCI for Business Service Operations
LEGO

10:05 am - 10:25 am A customer-centric culture of continuous improvement is great but don't forget about your employees

Guy Kirkwood - Chief Evangelist UiPath
·    Are you using performance excellence to drive change, innovation and sustainability for the modern customer in the right way?
·    The impact of performance excellence on your employee engagement
·    How RPA and AI is improving the lives of employees and therefore your customers
 

Guy Kirkwood

Chief Evangelist
UiPath

10:25 am - 10:55 am Networking Break

Track A: Business Transformation

10:55 am - 11:20 am Design and deploy a new operating model for how we digitally communicate to customers
Chris Daniels - Head of Transformation Sky
·    People, process and governance within your operating model
·    Clearly define roles and responsibilities across the business and centralise the capability
·    What processes are in place when you communicate with a customer and what is your contact strategy?
·    Use long-term data and insight to drive towards your common goal
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Chris Daniels

Head of Transformation
Sky

Track B: Strategic Execution

10:55 am - 11:20 am Nordea’s “Underground Movement”: Build a change management capability for 30,000 employees
Terkel Skarup - Chief Expert, Change Management Nordea
·     Remove silos and save costs by creating your own standard change management framework for the entire bank
·     How we created a bottom-up shared playbook and built a community across Nordea which is now being endorsed by top management
·     Ensure IT and Agile understand what you mean by change management
·     NPS, employee engagement surveys and FTE savings to execute and measure your efforts
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Terkel Skarup

Chief Expert, Change Management
Nordea

Track C: Lean Six Sigma

10:55 am - 11:20 am Deploy Lean Six Sigma to meet Operational Excellence objectives
Rufus Schuuring - Director Business Transformation Philips
·   The role of Lean Six Sigma in Philips Lighting’s major transformation
·   Align internal processes to increase sales and effectively launch new products
·   Sustain before you can significantly improve
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Rufus Schuuring

Director Business Transformation
Philips

Track D: Technology Excellence

10:55 am - 11:20 am How information technology in BP exploits predictive big data analytics for continuous improvement
Sangu Thole - Global Head of Continuous Improvement in IT&S BP
·   Combine your data sources to see what business insights you can gather
·   Predict future patterns and create strategic CI initiatives based on your data insights
·   Put interventions in place in your operational framework to prevent future challenges
·   Evolve the continuous improvement approach from reactive to proactive by leveraging big data insights
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Sangu Thole

Global Head of Continuous Improvement in IT&S
BP

Track A: Business Transformation

11:20 am - 11:45 am Get your organisation focused: Approaching implementation challenges at Swarovski
Peter Ryffel - VP Global Proces Management F&A Swarovski
·    Scan the entire organisation and refocus employees to their core competencies to increase efficiency
·    Investigate, implement and develop new ways of running processes that different business units and local organisations can follow
·    Run a comprehensive analysis of processes and organisational structures to uncover areas for improvement
·    How to quantify, benchmark and measure your performance
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Peter Ryffel

VP Global Proces Management F&A
Swarovski

Track B: Strategic Execution

11:20 am - 11:45 am Make the link between strategy and process excellence
Pendar Shahbazi - Head of Business Enhancement Team Kia Motors
·      Why the formula for process excellence is challenging if not managed well
·      Key Capability Indicators and the impact on driving strategy
·      Harmonising the entire organisation by Cross Function Team KPIs
·      People’s role as the key asset
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Pendar Shahbazi

Head of Business Enhancement Team
Kia Motors

Track C: Lean Six Sigma

10:20 am - 10:45 am Drive organisational change based on Lean principles
Tom Petzke - Head of Process Excellence & Continuous Improvement Amadeus IT Group
·   Implement visual management boards to push your organisation to measure and improve via them
·   Create a continuous improvement system where people can assign errors and begin problem solving with lean
·   How Lean Six Sigma works in our IT and organizational change programmes
·   Base your decisions on data and assign people to specific demands
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Tom Petzke

Head of Process Excellence & Continuous Improvement
Amadeus IT Group

Track D: Technology Excellence

11:20 am - 11:45 am How BPM can enable customer-centric growth
·   Use BPM for customer-focused improvement
·   Maximise BPM to drive growth and innovation
·   Combine RPA with BPM to open business opportunities

Track A: Business Transformation

11:45 am - 12:10 pm How to build a Continuous Improvement organisational journey?
Irina Munteanu - Chief Financial Officer Veolia
·   What is needed before deploying a continuous improvement programme?
·   Which ones are the mandatory building blocks?
·   How about the continuous improvement process itself?
·   How are we integrating the key quality and continuous improvement methodologies?
Deploying root cause analysis or Lean Six Sigma

Irina Munteanu

Chief Financial Officer
Veolia

Track B: Strategic Execution

11:45 am - 12:10 pm Adjust your process and organisational structure to new strategic goals
·   Redefine your process framework in line with business initiatives
·   Adapt the organisational structure based on a model of new capability requirements
Meet operational efficiency, quality, and innovation targets

Track C: Lean Six Sigma

11:45 am - 12:10 pm The role of Agile and Lean in DNV GL’s digital transformation
Jon Eivind Thrane - Head Of Group IT Office DNV
·   Dealing with rapid change and building on 150+ years of business tradition
·   Agile and Lean principles in digital business development
·   Barriers and success factors for Agile and Lean transformation
 
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Jon Eivind Thrane

Head Of Group IT Office
DNV

Track D: Technology Excellence

11:45 am - 12:10 pm Digitally Transforming BT into a company for the future
Gourav Datta - Transformation Director, RPA & Cognitive Automation CoE Lead BT
·   A joint-led transformative initiative with collaborative technology, customer and enterprise teams
·   How RPA is at the heart of BT’s digital transformation
·   Overcome key process areas, accomplishments and challenges to drive a competitive differentiator

Gourav Datta

Transformation Director, RPA & Cognitive Automation CoE Lead
BT

Track A: Business Transformation

12:10 pm - 12:40 pm Use Design Thinking in the deployment, governance and execution of your transformation
Javier Almagro-Garcia - Head of Quality Integration & Improvement Airbus
·   Run a pilot within governance
·   How to move into a greenfield approach
·   Define a more classical project based on platform and project and change management
·   Why Scrum is the trigger to transform our business
·   Show a return to management by defining how it will look and optimising the nuggets
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Javier Almagro-Garcia

Head of Quality Integration & Improvement
Airbus

Track B: Strategic Execution

12:10 pm - 12:40 pm How Refresco are driving innovation through continuous improvement and by converging technologies
Wojtek Gajewski - Head of Improvement Programme Refresco
·   How to get engagement from senior leadership for continuous improvement
·   The convergence of machine learning, real-time processing, the cloud and analytics to predict future failures and reduce maintenance costs
·   The people behind the technology and how to drive a change in mind sets
·   The secret to earning millions in improvement each year through continuous improvement
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Wojtek Gajewski

Head of Improvement Programme
Refresco

Track C: Lean Six Sigma

12:10 pm - 12:40 pm How can you enhance and implement Lean initiatives to promote innovation across the value chain?
·   How do you best deploy Lean methodologies across the enterprise?
·   What do you develop in your Lean teams so they can optimise new products and processes?
How do you engage with senior leaders to gather support for transforming the company in a Lean enterprise?

Track D: Technology Excellence

12:10 pm - 12:40 pm Process Mining applied in e-commerce: Use cases, challenges and lessons learned
Matthias Schrepfer - Senior IT Process and Project Manager - Continuous Improvement Zalando
·   Continuous improvement with Lean Six Sigma to exploit process mining capabilities
·   Why you cannot fully exploit process mining in an e-commerce environment
·   Limitations with data and real-time capabilities
·   Overcome the challenge of not having process mining expertise
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Matthias Schrepfer

Senior IT Process and Project Manager - Continuous Improvement
Zalando

12:40 pm - 1:40 pm Networking Lunch

Interactive Discussion Groups

A

1:40 pm - 3:50 pm Better engage leadership to get support for process improvement
Brian Hannon - Director, Strategic Business Improvement Johnson & Johnson
·   Turn leaderships focus from short-term financial return to long-term business process improvement
·   How to make sure senior stakeholders are involved at every step of the process
 
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Brian Hannon

Director, Strategic Business Improvement
Johnson & Johnson

B

1:40 pm - 3:50 pm Achieve measurable improvements to process, performance and productivity
·   Deliver a sustainable and flexible business improvement strategy
Leadership techniques fundamental to complementing your OpEx, Change and CI strategies

C

1:40 pm - 3:50 pm Measure the performance of your continuous improvement programme
Robert Bouwmeester - Director Operations NIBC Bank
·   How an efficiency ratio will measure the number of products you service, FTEs, costs and quality output
·   Process exceptions: What should not have happened and what did that result in?
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Robert Bouwmeester

Director Operations
NIBC Bank

D

1:40 pm - 3:50 pm Standardise global processes and capabilities around your employees
Katja Schnitzler - Group Director Business Excellence & Continuous Improvement Gerresheimer
·     How to develop the system on a global scale and drive capability development
·     Why decentralisation is a challenge in driving standardisation
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Katja Schnitzler

Group Director Business Excellence & Continuous Improvement
Gerresheimer

E

1:40 pm - 3:50 pm The use of Agile in organisational change
Valentina Smirnova - Head of Operational Transformation AXA
·   How Agile enhances collaboration between operations, IT and products
Being tangible with Agile to make the business more considered
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Valentina Smirnova

Head of Operational Transformation
AXA

F

1:40 pm - 3:50 pm Enhance your transformation with end-to-end processes
Peter Kuhlmann - Manager Engineering Performance Opel
·   Align and optimise your people, processes and technology
·   The organisational changes needed to transform
·   Simplify processes to create a seamless customer journey
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Peter Kuhlmann

Manager Engineering Performance
Opel

G

1:40 pm - 3:50 pm Align business strategy with process improvement and leadership initiatives
Xavier Fenard - Head of Process Management ArcelorMittal
·   How to roll-out a more mature strategy into your processes and operating model
·   Business and Technology as one: Why leading companies are combining the two
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Xavier Fenard

Head of Process Management
ArcelorMittal

H

1:40 pm - 3:50 pm Lean vs. BPM: Adversaries or team mates?
·    Should BPM lead the way and Lean adapt?
Why linking Lean and BPM is imperative to link strategy with operations

I

1:40 pm - 3:50 pm Is Business Process Management enough in a fast-paced environment?
·   How to enhance your BPM execution
How to be more pragmatic with your BPM approach

J

1:40 pm - 3:50 pm Lean Six Sigma for next level business performance
·   Merge your Lean Six Sigma foundations with technologies
Sustain a Lean Six Sigma culture

Interactive Discussion Groups

K

1:40 pm - 3:50 pm Digital transformation as the future of process excellence
·   To what extent can digitalisation transform traditional operations
·   Unleash opportunities for value creation through digitalisation
·   How digitalisation is changing your employees, their processes and ways of working

L

1:40 pm - 3:50 pm Change Management: What failed and what worked?
Jean Ferguson - Vice President, Process Excellence Wood Mackenzie
·    What has failed in your change management projects and why?
·    What has worked for you when going through change?
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Jean Ferguson

Vice President, Process Excellence
Wood Mackenzie

M

1:40 pm - 3:50 pm Apply Design Thinking to your process architecture
·   How design thinking can be applied to process and system design
Design process solutions that will get used inside the organisation

N

1:40 pm - 3:50 pm Put customer-centricity at the top of your agenda
·   Maximise data capabilities to make you customer obsessed
Ensure that your leadership principles align with your strategic vision and transcend across the business

O

8:00 am - 10:10 am Get an X-Ray view of your processes with Process Mining
·   Reduce cost, variation and become more Lean with Process Mining
Improve quality by comparing processes and performance metrics

P

1:40 pm - 3:50 pm Process Architecture to manage process design
·   Build a process architecture around business value chains and your transformation initiatives
Structure your process architecture around your internal customers

Q

1:40 pm - 3:50 pm The quest for Continuous Improvement: Deployment and sustainability
Louise Cooke - Head of Continuous Improvement Arqiva
·   How to get engagement and build awareness of your CI strategy
·   How to develop a culture of continuous improvement
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Louise Cooke

Head of Continuous Improvement
Arqiva

R

1:40 pm - 3:50 pm Process Excellence for Innovation management and opportunity creation
Stephanie Van Doorn - Former Lean Director Europe Nike
·    How you can use process excellence to bring forward new ideas
·    To what extent should you develop a commercially-driven mind set into operations
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Stephanie Van Doorn

Former Lean Director Europe
Nike

S

1:40 pm - 3:50 pm Implement new ways of working and measure your performance
Peter Ryffel - VP Global Proces Management F&A Swarovski
·    Analyse processes and structures to find improvement areas
·    How to quantify and measure your performance
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Peter Ryffel

VP Global Proces Management F&A
Swarovski

T

1:40 pm - 3:50 pm The RPA basics you need to get competitive

3:50 pm - 4:20 pm Technology Demonstration

4:20 pm - 4:40 pm Networking Break

4:40 pm - 5:15 pm Drive a process improvement culture in a decentralised environment (Customer Panel Discussion)

Dom Larose - Head of Group Enterprise Commercial & Operations Centres of Excellence Vodafone
·    Switch from a top-down to bottom-up approach and build a team that feels empowered and encouraged to experiment at all levels
·    The advantages and challenges of driving process excellence in a global workforce
·    Keeping both operational and process improvement teams engaged in the process improvement mission
·    Tools and techniques to keep distributed teams engaged and connected
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Dom Larose

Head of Group Enterprise Commercial & Operations Centres of Excellence
Vodafone

5:15 pm - 5:45 pm How culture drives operational excellence at Amazon: A Case Study

Bruno Ternon - HR Operations & Analytics, OpEx Global Deployment Leader ex-Amazon
·    Customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking
·    Why it is important for your staff to use your cultural guiding principles every day
·    How your leadership principles govern your ways of working
 

Bruno Ternon

HR Operations & Analytics, OpEx Global Deployment Leader
ex-Amazon

8:00 am - 8:30 am Inspirational Keynote

Former Inspirational Keynotes have included Jack Welch, Olympic Champions and Coveted Military Heroes!

6:15 pm - 6:30 pm Summary of conference Day One

6:30 pm - 7:00 pm Off-Site Drinks Reception