22 - 24 October, 2018 | Postillion Convention Centre WTC Rotterdam, Rotterdam, Netherlands

Conference Day One

8:00 am - 8:30 am Registration & Networking

8:30 am - 8:40 am Chairperson's Opening Remarks

·• Switch from a top-down to bottom-up approach and build a team that feels
empowered and encouraged to experiment at all levels
• The advantages and challenges of driving process excellence in a global
workforce
• Keeping both operational and process improvement teams engaged in the
process improvement mission
• Tools and techniques to keep distributed teams engaged and connected
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Dom Larose

Head of Group Enterprise Commercial & Operations Centres of Excellence
Vodafone

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Robindhra Mangtani

Senior Network Engineer
Tesla

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Walter Kok

Director
ING

9:15 am - 9:35 am Launching Design Thinking and Driving Autonomy at Levi’s

George Garbero - HR Solutions Director Levi’s
Bart Vanderhaegen - Founder Pactify
·    Focus on the delivery of certain improvements and build backwards from design thinking
·    How do you change the culture of design thinking in a 164 year old organisation?
·    Discover the technologies, processes and policies required to drive standardisation
·    The intersection between methodologies and autonomy and how you build these into your organisation
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George Garbero

HR Solutions Director
Levi’s

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Bart Vanderhaegen

Founder
Pactify

9:45 am - 9:55 am Speed Networking

9:35 am - 10:05 am (Live Debate) Centralised or Decentralised: Create a more centralised process excellence function or decentralise your operating model

Martin Rowlson - Global Head of Process Excellence Uber
Peter Evans - Director LCI for Business Service Operations LEGO
·   ·     Is change inevitable, even cyclical: A shift in management or an initial failure?
·     Globalisation vs. Localisation: When do you centralise and why?
·     The benefits of a centralised or decentralisation process excellence function
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Martin Rowlson

Global Head of Process Excellence
Uber

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Peter Evans

Director LCI for Business Service Operations
LEGO

10:25 am - 10:55 am Technology Demonstration

Attendees will have the opportunity to meet and greet with each sponsor for 5 minutes on a rotation basis.
Visit the best of the best in RPA, BPM, Process Mining, Data Analytics, Consultancy and more.

10:55 am - 11:05 am Networking Break

Track A: Business Transformation

11:05 am - 11:25 am Make the link between strategy and process excellence
Pendar Shahbazi - Head of Business Enhancement Team Kia Motors
Why the formula for process excellence is challenging if not managed well
• Key Capability Indicators and the
impact on driving strategy
• Harmonizing the entire organization by
CFT KPIs
• People’s role as the key asset
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Pendar Shahbazi

Head of Business Enhancement Team
Kia Motors

Track B: Culture & Change

11:05 am - 11:25 am Nordea’s “Underground Movement”: Build a change management capability for 30,000 employees
Terkel Skarup - Chief Expert, Change Management Nordea
·     Remove silos and save costs by creating your own standard change management framework for the entire bank
·     How we created a bottom-up shared playbook and built a community across Nordea which is now being endorsed by top management
·     Ensure IT and Agile understand what you mean by change management
·     NPS, employee engagement surveys and FTE savings to execute and measure your efforts
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Terkel Skarup

Chief Expert, Change Management
Nordea

Track C: Lean Six Sigma

11:05 am - 11:25 am Deploy Lean Six Sigma to meet Operational Excellence objectives
Rufus Schuuring - Director Business Transformation Philips
·   The role of Lean Six Sigma in Philips Lighting’s major transformation
·   Align internal processes to increase sales and effectively launch new products
·   Sustain before you can significantly improve
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Rufus Schuuring

Director Business Transformation
Philips

Track D: Technology Excellence

11:05 am - 11:25 am Restructure your business model for modern day operational excellence
Danielle Haugedal-Wilson - Head of Business Architecture and Analysis The Co-operative
·  Understand how to redesign a fragmented
business model
• The importance of governance when driving
digital transformation
• How to support emerging operating models
• What it means to drive service design thinking
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Danielle Haugedal-Wilson

Head of Business Architecture and Analysis
The Co-operative

11:25 am - 11:30 am Opportunity to change streams

Track A: Business Transformation

11:30 am - 11:50 am Get your organisation focused: Approaching implementation challenges at Swarovski
Peter Ryffel - VP Global Proces Management F&A Swarovski
·    Scan the entire organisation and refocus employees to their core competencies to increase efficiency
·    Investigate, implement and develop new ways of running processes that different business units and local organisations can follow
·    Run a comprehensive analysis of processes and organisational structures to uncover areas for improvement
·    How to quantify, benchmark and measure your performance
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Peter Ryffel

VP Global Proces Management F&A
Swarovski

Track B: Culture & Change

11:30 am - 11:50 am How information technology in BP exploits predictive big data analytics for continuous improvement
Sangu Thole - Global Head of Continuous Improvement in IT&S BP
·     Combine your data sources to see what
business insights you can gather
• Predict future patterns and create strategic CI
initiatives based on your data insights
• Put interventions in place in your operational
framework to prevent future challenges
• Evolve the continuous improvement approach
from reactive to proactive by leveraging big
data insights
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Sangu Thole

Global Head of Continuous Improvement in IT&S
BP

Track C: Lean Six Sigma

11:30 am - 11:50 am Drive organisational change based on Lean principles
Tom Petzke - Head of Process Excellence & Continuous Improvement Amadeus IT Group
·   Implement visual management boards to push your organisation to measure and improve via them
·   Create a continuous improvement system where people can assign errors and begin problem solving with lean
·   How Lean Six Sigma works in our IT and organizational change programmes
·   Base your decisions on data and assign people to specific demands
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Tom Petzke

Head of Process Excellence & Continuous Improvement
Amadeus IT Group

Track D: Technology Excellence

11:30 am - 11:50 am How BPM can enable customer-centric growth
·   Use BPM for customer-focused improvement
·   Maximise BPM to drive growth and innovation
·   Combine RPA with BPM to open business opportunities

11:50 am - 11:55 am Opportunity to change streams

Track A: Business Transformation

11:55 am - 12:15 pm How to build a Continuous Improvement organisational journey?
Sameer Rane - Sales Operations and Strategy Manager, Nordics and Benelux Google, Ireland
·  How are you set up and how do your targets
and strategy impact what you need to do for
future success?
• Ensure your organisational structure transpires
to the ground floor
• The importance of collaboration with crossfunctional
teams, stakeholder engagement
and making those synergies come together
• Change management: How to reorient existing
roles in an emerging organisation
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Sameer Rane

Sales Operations and Strategy Manager, Nordics and Benelux
Google, Ireland

Track B: Culture & Change

11:55 am - 12:15 pm How Veolia created a business process reengineering project encompassing the organisational architecture
Irina Munteanu - Chief Financial Officer Veolia
·  The burning platform and how to deal with
crisis management while transforming
problems into opportunities
• How to reengineer the entire
organisational architecture while
shaping the leadership needed for 21st
century challenges
• How to design the continuous
improvement management process for
continuously exceeding all stakeholders’
expectations while creating the selfsharpening
organisation
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Irina Munteanu

Chief Financial Officer
Veolia

Track C: Lean Six Sigma

11:55 am - 12:15 pm The role of Agile and Lean in DNV GL’s digital transformation
Jon Eivind Thrane - Head Of Group IT Office DNV
·   Dealing with rapid change and building on 150+ years of business tradition
·   Agile and Lean principles in digital business development
·   Barriers and success factors for Agile and Lean transformation
 
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Jon Eivind Thrane

Head Of Group IT Office
DNV

Track D: Technology Excellence

11:55 am - 12:15 pm Transform your enterprise architecture for an agile customer-centric business strategy
Jean-Francois Le Teno - Chief Information Officer and Chief Operating Officer AXA Investment Management
· Apply business intelligence to drive agility
• Address the challenges of governance and lack
of technical knowledge
• Identify the key areas of client experience to
redesign your processes
• Develop a digital roadmap to establish
information continuity 
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Jean-Francois Le Teno

Chief Information Officer and Chief Operating Officer
AXA Investment Management

12:15 pm - 12:20 pm Opportunity to change streams

Track A: Business Transformation

12:20 pm - 12:40 pm Use Design Thinking in the deployment, governance and execution of your transformation
Javier Almagro-Garcia - Head of Quality Integration & Improvement Airbus
·   Run a pilot within governance
·   How to move into a greenfield approach
·   Define a more classical project based on platform and project and change management
·   Why Scrum is the trigger to transform our business
·   Show a return to management by defining how it will look and optimising the nuggets
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Javier Almagro-Garcia

Head of Quality Integration & Improvement
Airbus

Track B: Culture & Change

12:20 pm - 12:30 pm How Refresco are driving innovation through continuous improvement and by converging technologies
Wojtek Gajewski - Continuous Improvement Programme Manager Refresco
·   How to get engagement from senior leadership for continuous improvement
·   The convergence of machine learning, real-time processing, the cloud and analytics to predict future failures and reduce maintenance costs
·   The people behind the technology and how to drive a change in mind sets
·   The secret to earning millions in improvement each year through continuous improvement
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Wojtek Gajewski

Continuous Improvement Programme Manager
Refresco

Track C: Lean Six Sigma

12:20 pm - 12:40 pm How operational excellence and continuous improvement have helped shape Shell’s Chemical strategy
Gerard Poolman - Continuous Improvement Coach Shell
·  How we have used strategy deployment and
Hoshin to achieve maximum impact
• How your leadership team can craft common
value statements in line with the Shingo Model
for operational excellence
• Communication at Shell Chemicals: Town halls,
cascaded huddles and extended leadership
team meetings
• What does this mean practically? How has our
maturity evolved?
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Gerard Poolman

Continuous Improvement Coach
Shell

Track D: Technology Excellence

12:20 pm - 12:40 pm Process Mining applied in e-commerce: Use cases, challenges and lessons learned
Matthias Schrepfer - Senior IT Process and Project Manager - Continuous Improvement Zalando
·   Continuous improvement with Lean Six Sigma to exploit process mining capabilities
·   Why you cannot fully exploit process mining in an e-commerce environment
·   Limitations with data and real-time capabilities
·   Overcome the challenge of not having process mining expertise
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Matthias Schrepfer

Senior IT Process and Project Manager - Continuous Improvement
Zalando

12:40 pm - 2:10 pm Networking Lunch

Interactive Discussion Groups

A

2:10 pm - 4:20 pm Better engage leadership to get support for process improvement
Brian Hannon - Director, Strategic Business Improvement Johnson & Johnson
·   Turn leaderships focus from short-term financial return to long-term business process improvement
·   How to make sure senior stakeholders are involved at every step of the process
 
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Brian Hannon

Director, Strategic Business Improvement
Johnson & Johnson

B

2:10 pm - 4:20 pm Achieve measurable improvements to process, performance and productivity
James Lascelles - Partner, Process Transformation Baringa Partners
·   Deliver a sustainable and flexible business improvement strategy
Leadership techniques fundamental to complementing your OpEx, Change and CI strategies
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James Lascelles

Partner, Process Transformation
Baringa Partners

C

2:10 pm - 4:20 pm Measure the performance of your continuous improvement programme
·   How an efficiency ratio will measure the number of products you service, FTEs, costs and quality output
·   Process exceptions: What should not have happened and what did that result in?

D

2:10 pm - 4:20 pm Standardise global processes and capabilities around your employees
Katja Schnitzler - Group Director Business Excellence & Continuous Improvement Gerresheimer
·     How to develop the system on a global scale and drive capability development
·     Why decentralisation is a challenge in driving standardisation
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Katja Schnitzler

Group Director Business Excellence & Continuous Improvement
Gerresheimer

E

2:10 pm - 4:20 pm The use of Agile in organisational change
Valentina Smirnova - Head of Operational Transformation AXA
·   How Agile enhances collaboration between operations, IT and products
Being tangible with Agile to make the business more considered
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Valentina Smirnova

Head of Operational Transformation
AXA

F

2:10 pm - 4:20 pm Enhance your transformation with end-to-end processes
Peter Kuhlmann - Manager Engineering Performance Opel
·   Align and optimise your people, processes and technology
·   The organisational changes needed to transform
·   Simplify processes to create a seamless customer journey
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Peter Kuhlmann

Manager Engineering Performance
Opel

G

2:10 pm - 4:20 pm Align business strategy with process improvement and leadership initiatives
Xavier Fenard - Head of Process Management ArcelorMittal
·   How to roll-out a more mature strategy into your processes and operating model
·   Business and Technology as one: Why leading companies are combining the two
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Xavier Fenard

Head of Process Management
ArcelorMittal

H

2:10 pm - 4:20 pm How OpEx leaders can drive the digital transformation of your business
  • Leverage available tools for converting data into business decisions
  • Choose the right analytical tools and know where the latest tools fit
  • Develop the right talent to drive transformation
 


I

2:10 pm - 4:20 pm Is Business Process Management enough in a fast-paced environment?
·   How to enhance your BPM execution
How to be more pragmatic with your BPM approach

J

2:10 pm - 4:20 pm Lean Six Sigma for next level business performance
·   Merge your Lean Six Sigma foundations with technologies
Sustain a Lean Six Sigma culture

Interactive Discussion Groups

K

2:10 pm - 4:20 pm Digital transformation as the future of process excellence
·   To what extent can digitalisation transform traditional operations
·   Unleash opportunities for value creation through digitalisation
·   How digitalisation is changing your employees, their processes and ways of working

L

2:10 pm - 4:20 pm Change Management: What failed and what worked?
Jean Ferguson - Vice President, Process Excellence Wood Mackenzie
·    What has failed in your change management projects and why?
·    What has worked for you when going through change?
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Jean Ferguson

Vice President, Process Excellence
Wood Mackenzie

M

2:10 pm - 4:20 pm Apply Design Thinking to your process architecture
·   How design thinking can be applied to process and system design
Design process solutions that will get used inside the organisation

N

2:10 pm - 4:20 pm Put customer-centricity at the top of your agenda
·   Maximise data capabilities to make you customer obsessed
Ensure that your leadership principles align with your strategic vision and transcend across the business

O

2:10 pm - 4:20 pm Get an X-Ray view of your processes with Process Mining
·   Reduce cost, variation and become more Lean with Process Mining
Improve quality by comparing processes and performance metrics

P

2:10 pm - 2:40 pm Process Architecture to manage process design
·   Build a process architecture around business value chains and your transformation initiatives
Structure your process architecture around your internal customers

Q

2:10 pm - 4:20 pm The quest for Continuous Improvement: Deployment and sustainability
Louise Cooke - Head of Continuous Improvement Arqiva
·   How to get engagement and build awareness of your CI strategy
·   How to develop a culture of continuous improvement
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Louise Cooke

Head of Continuous Improvement
Arqiva

R

2:10 pm - 4:20 pm Process Excellence for Innovation management and opportunity creation
Stephanie Van Doorn - Former Lean Director Europe Nike
·    How you can use process excellence to bring forward new ideas
·    To what extent should you develop a commercially-driven mind set into operations
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Stephanie Van Doorn

Former Lean Director Europe
Nike

S

2:10 pm - 4:20 pm Implement new ways of working and measure your performance
Peter Ryffel - VP Global Proces Management F&A Swarovski
·    Analyse processes and structures to find improvement areas
·    How to quantify and measure your performance
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Peter Ryffel

VP Global Proces Management F&A
Swarovski

T

2:10 pm - 4:20 pm Learning from RPA failures: How to get it right
Selecting the right activities to automate
now and in the future
• The key steps to launching and scaling
an RPA programme

3:50 pm - 4:20 pm Technology Demonstration

4:20 pm - 4:40 pm Networking Break

4:40 pm - 5:20 pm What the C-Suite expect from your business transformation and why they are demanding change

Marjan Rintel - Chief Operating Officer NS
Terkel Skarup - Chief Expert, Change Management Nordea
Matt Morgan - Chief Operating Officer Savills Studley
·    • The role of the C-suite in accelerating business transformation
• What are the top things the C-suite look for from their business leaders?
• What makes an acceptable return on investment and how can you win buy-in?
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Marjan Rintel

Chief Operating Officer
NS

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Terkel Skarup

Chief Expert, Change Management
Nordea

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Matt Morgan

Chief Operating Officer
Savills Studley

5:20 pm - 5:50 pm How culture drives operational excellence at Amazon: A Case Study

Bruno Ternon - HR Operations & Analytics, OpEx Global Deployment Leader ex-Amazon
·    Customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking
·    Why it is important for your staff to use your cultural guiding principles every day
·    How your leadership principles govern your ways of working
 
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Bruno Ternon

HR Operations & Analytics, OpEx Global Deployment Leader
ex-Amazon

5:50 pm - 6:20 pm Inspirational Keynote

Former Inspirational Keynotes have included Jack Welch, Olympic Champions and Coveted Military Heroes!

6:20 pm - 6:30 pm Summary of conference Day One

Layla Kashani - Owner Inahsak Inc.
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Layla Kashani

Owner
Inahsak Inc.

6:30 pm - 7:00 pm Off-Site Drinks Reception