22 - 24 October, 2018 | Postillion Convention Centre WTC Rotterdam, Rotterdam, Netherlands

Conference Day Two

8:30 am - 9:00 am Registration & Networking

9:00 am - 9:05 am Chairperson's Opening Remarks

Layla Kashani - Owner, Inahsak Inc.
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Layla Kashani

Owner
Inahsak Inc.

9:05 am - 9:15 am State of the Industry PEX Report

9:15 am - 9:35 am How process mining and BPM enable process excellence

Heymen Jansen - Global Vice President, Advanced Process Analytics, ABB Group
·    What you can get from your data to improve processes
·    Use process mining to transform your business processes
·    Use process mining in conjunction with BPM
·    Building business value through process mining
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Heymen Jansen

Global Vice President, Advanced Process Analytics
ABB Group

9:35 am - 9:55 am Make the link between strategy and deployment in a service world

Peter Evans - Director LCI for Business Service Operations, LEGO
  • How LEGO deploys its strategy and determines the key metrics for success
  • Translate your strategic deployment for your Business Services Organisation
  • Turn strategy into reality for your staff
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Peter Evans

Director LCI for Business Service Operations
LEGO

10:55 am - 11:10 am PEX Quiz


10:10 am - 10:30 am 9 years of RPA and counting

Jeroen van Genuchten - Senior RPA Expert, ING
  • Where It All Started...
  • ... And How it Spread Out
  • Scale DOES Matter and Other Lessons Learnt
  • Future Plans
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Jeroen van Genuchten

Senior RPA Expert
ING

10:30 am - 11:00 am Networking Break

PEX Talks A Change & Transformation

11:00 am - 11:15 am Project Management 101: Get the basics right to drive effective change
·   Staffing models
·   Business partnering
·   The right level of project management for the scale of change

PEX Talks B Process Improvement

11:25 am - 11:40 am Deliver a management system to enhance performance for your commercial organisation in Europe
Xavier Fenard - Head of Process Management, ArcelorMittal
·    Manage the group initiatives to drive process management change and obtain more senior involvement
·    Deliver as much transparency as possible to improve operations and performance
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Xavier Fenard

Head of Process Management
ArcelorMittal

PEX Talks C Cultures of Continuous Improvement

11:00 am - 11:15 am Drive Continuous Improvement for significant growth
Paul Howley - Director of Transformation, YBS Group
  • Drive Continuous Improvement for significant growth
  • How a culture of continuous improvement has allowed us to innovate
  • Training 600 of 3,000 staff for yellow and green belts in 4 years
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Paul Howley

Director of Transformation
YBS Group

PEX Talks A Change & Transformation

11:15 am - 11:30 am To what extent are PMO and business transformation synonymous
Matt Morgan - Chief Operating Officer, Savills Studley
·   Identify, engage and impact stakeholders
·   Business resilience and the use of your business architecture to build continuity and understand capabilities
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Matt Morgan

Chief Operating Officer
Savills Studley

PEX Talks B Process Improvement

11:15 am - 11:30 am Deliver annual country excellence assessments of each business unit and function
Rosalie Van Ruler Thaker - Global Head of Business Excellence and Transformation, DKSH
·   Focus on quality and efficiency, and driving out unnecessary waste
·   Use a sophisticated scoring methodology to measure success in each country
·   Understand your process properly, find visible waste and know which tools to use
·   Tie your processes together using one BPM tool your country excellence assessment
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Rosalie Van Ruler Thaker

Global Head of Business Excellence and Transformation
DKSH

PEX Talks C Cultures of Continuous Improvement

11:15 am - 11:30 am Lay the foundations for a continuous improvement framework and awareness campaign
Louise Cooke - Head of Continuous Improvement, Arqiva
·   How to get engagement and ensure techniques are being followed through
·   Create a business case to demonstrate your return on investment
·   Develop an in-house LSS training course
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Louise Cooke

Head of Continuous Improvement
Arqiva

PEX Talks A Change & Transformation

11:30 am - 11:45 am Manage customer-centric projects in a fast-paced e-commerce platform
Magda Ferreira - Operations Business Analyst, FarFetch
·    How to manage global and cross-functional projects focused on service re-design and customer experience improvement
·    Design service experiences and drive initiatives to enhance customer satisfaction and loyalty
 
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Magda Ferreira

Operations Business Analyst
FarFetch

PEX Talks B Process Improvement

11:30 am - 11:45 am Create a repository for key business artefacts
Carl Etherington - Business Optimisation, Strategy & Change, Global Markets Operations, HSBC
·   Map your business processes to identify areas for enhancement and leverage best practice
·   Better understand how you work, how processes work and how the business operates
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Carl Etherington

Business Optimisation, Strategy & Change, Global Markets Operations
HSBC

PEX Talks C Cultures of Continuous Improvement

11:30 am - 11:45 am Develop staff while engaging leadership to sustain Continuous Improvement
Stephanie Van Doorn - Former Lean Director Europe, Nike
·   Develop and certify staff to promote of continuous improvement
·   Cascade your strategy and follow up initiatives throughout the organisation and ensure you follow it up to drive initiatives and select the projects with most opportunity
·   Breakthrough initiatives: Sustain the projects with the most value
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Stephanie Van Doorn

Former Lean Director Europe
Nike

PEX Talks A Change & Transformation

11:45 am - 12:00 pm Why it’s the people not the methodology that is key to the success of Lean Six Sigma
Joaquin Del Barrio - Global Lean Director, GE Renewable Energy
  • What your staff need to know to successfully implement LSS
  • Teach Lean leaders to be autonomous
  • Digital Lean Six Sigma: Allow Lean to put basics in place so that digital can be efficient first
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Joaquin Del Barrio

Global Lean Director
GE Renewable Energy

PEX Talks B Process Improvement

11:55 am - 12:10 pm Lean in the digital age to add business value
Joel Roxburgh - Director, Lean Transformation, Bupa
• Connect lean and digitalisation for end-to-end process improvement
• Embed a culture of lean transformation to drive innovation
• Use Lean Six Sigma to streamline digital processes
• Enhance Lean initiatives to promote innovation across the value chain
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Joel Roxburgh

Director, Lean Transformation
Bupa

12:00 pm - 1:00 pm Networking Lunch

Interactive Discussion Groups

·   Make sense of agile as a different approach to working
Technical agility: The need for and how to change from an organisational perspective
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Jean-Francois Le Teno

Chief Information Officer and Chief Operating Officer
AXA Investment Management

BB

1:00 pm - 2:25 pm Key Metrics to Measure PEX Performance: Define, Measure, Improve
Matt Morgan - Chief Operating Officer, Savills Studley
·    Base your metrics on the programme value chain
·    Define, document, identify and measure processes
·    Measure the capabilities of your metrics and quantify the benefits of improvement projects
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Matt Morgan

Chief Operating Officer
Savills Studley

CC

1:00 pm - 2:25 pm Lean transformation: Redefine lean and boost its maturity
Tom Petzke - Head of Process Excellence & Continuous Improvement, Amadeus IT Group
  • Create a new way to measure lean maturity across your enterprise
  • Drive change based on lean principles and show its return
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Tom Petzke

Head of Process Excellence & Continuous Improvement
Amadeus IT Group

DD

1:00 pm - 2:25 pm Customer journey mapping and process improvement to improve value
Virginia Andrade - Associate Director of Organisation Management and Development, EDP Distribution
  • End-to-end process mapping that will provide greater transparency on your customers
  • Streamline customer journeys and end-to-end process reengineering
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Virginia Andrade

Associate Director of Organisation Management and Development
EDP Distribution

EE

1:00 pm - 2:25 pm How operational excellence leaders need to manage Digital Transformation
  • The key disruptions to look out for and how to manage them
  • How OPEX leaders need to position themselves for the digital future

FF

1:00 pm - 2:25 pm How Process Mining enables process excellence
Matthias Schrepfer - Senior IT Process and Project Manager - Continuous Improvement, Zalando
  • Forget theory, how is my process actually being performed?
  • Improve process flow by removing process delays
  • Harmonise processes in by understanding ways of working and align processes
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Matthias Schrepfer

Senior IT Process and Project Manager - Continuous Improvement
Zalando

· Compliment RPA with BPM
• How RPA, Lean Six Sigma and Continuous Improvement can be used harmoniously
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Simon Tarbett

Partner, OE and Intelligent Automation
Baringa Partners

Interactive Discussion Groups

HH

1:00 pm - 2:25 pm Bridge the gap between process excellence and digital PEX
Keeran Vetriko - Business Excellence & Change Management Leader, Ex-TE Connectivity
·   Select methodologies based on the strategic objective that needs achieving
·   Discover business opportunities by combining technologies with process excellence
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Keeran Vetriko

Business Excellence & Change Management Leader
Ex-TE Connectivity

JJ

1:00 pm - 2:25 pm What does a leader of the future look like?
Will Goodman - Manager, Organisation and People, Baringa Partners
  • Key leadership principles behind improved business performance and results
  • The importance of leadership for driving customer satisfaction
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Will Goodman

Manager, Organisation and People
Baringa Partners

KK

1:00 pm - 2:25 pm Customer-centric Process Improvement
Brian Hannon - Director, Strategic Business Improvement, Johnson & Johnson
  • Streamline customer journeys and end-to-end process reengineering
  • Data-driven process improvement
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Brian Hannon

Director, Strategic Business Improvement
Johnson & Johnson

LL

1:00 pm - 2:25 pm Design a Continuous Improvement management process
Chris Thomas - Head of Business Improvement and Innovation, Bristol Water
·   Building a continuous improvement practice: Recruitment, culture and training
·   Build a pipeline of work valuable to the business’ short-term objectives
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Chris Thomas

Head of Business Improvement and Innovation
Bristol Water

MM

1:00 pm - 2:25 pm The key ingredients for successful Change Management
Tom Lewis - Senior Manager, Organisation and People, Baringa Partners
·   How to overcome resistance to change
·   How to allow your staff to drive the culture themselves

Tom Lewis

Senior Manager, Organisation and People
Baringa Partners

NN

1:00 pm - 2:25 pm The tools to empower a company culture of quality and innovation
  • Align the right Communication tools with each level of your business
  • Ensure the necessary consistence across your teams, projects and programmes
  • Understand the role of customisable tools to achieve your company goals


Interactive Discussion Groups

PP

1:00 pm - 2:25 pm Establish a process framework and drive global process ownership to reduce operational complexities
  • Focus process ownership on key leaders within the organisation
  • How your process framework will reduce complexities
  • Drive standardisation and a harmonisation process

QQ

1:00 pm - 2:25 pm Design Thinking and Innovation to accelerate business transformation
Barbara Marcussen - Chief Operations Deputy Director, Oiko Credit
  • Where and why to apply design thinking to nurture innovation
  • How design thinking with Lean can improve business results

Barbara Marcussen

Chief Operations Deputy Director
Oiko Credit

TT

1:00 pm - 2:25 pm Programme KPIs for operational excellence programs
Morphis Tsalikidis - Executive Consultant, Business Transformation, ex-AXA
  • What makes a bad KPI and how can you assess the quality of your KPIs?
  • What should you also measure in addition to financial results and ROI?
  • How KPIs and your governance model can support your sustainability efforts post-implementation
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Morphis Tsalikidis

Executive Consultant, Business Transformation
ex-AXA

2:25 pm - 2:45 pm Networking Break


2:45 pm - 3:05 pm How to build a Continuous Improvement organisational journey?

Sameer Rane - Sales Operations and Strategy Manager, Nordics and Benelux, Google
·  How are you set up and how do your targets and strategy impact what you need to do for future success?
• Ensure your organisational structure transpires to the ground floor
• The importance of collaboration with cross-functional teams, stakeholder engagement and making those synergies come together
• Change management: How to reorient existing roles in an emerging organisation
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Sameer Rane

Sales Operations and Strategy Manager, Nordics and Benelux
Google

  • How to get the stakeholder buy-in that will be imperative to change
  • Collaboration, responsibilities and governance needed in change management
  • Ensure staff understand the reason for change and see themselves within it
  • They key to maintaining change management
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Allan Carney

Head of Continuous Improvement
Aimia Foods

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Jean Ferguson

Vice President, Process Excellence
Wood Mackenzie

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Cristian Matei

Head of Business Transformation
Veolia Group

3:45 pm - 4:05 pm Drive agile transformation to develop autonomous vehicles at Volvo

David Haglund - Director, Operational Excellence, Volvo
• Develop products with customers and change the way you are working as you go
• Turning your traditional factory set up into an agile one
• Organisational mind set challenges and using agile to drive organisational
change
• Ensure rapid growth while fostering that speed and organisational change
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David Haglund

Director, Operational Excellence
Volvo

4:05 pm - 4:10 pm Chairman’s Summary of Conference Day Two

Layla Kashani - Owner, Inahsak Inc.
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Layla Kashani

Owner
Inahsak Inc.