22 - 24 October, 2018 | Postillion Convention Centre WTC Rotterdam, Rotterdam, Netherlands

Conference Day Two

8:30 am - 9:00 am Registration & Networking

9:00 am - 9:10 am Chairperson's Opening Remarks

Layla Kashani - Owner Inahsak Inc.
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Layla Kashani

Owner
Inahsak Inc.

9:10 am - 9:30 am How process mining and BPM enable process excellence

Heymen Jansen - Global Vice President, Advanced Process Analytics ABB Group
·    What you can get from your data to improve processes
·    Use process mining to transform your business processes
·    Use process mining in conjunction with BPM
·    Building business value through process mining
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Heymen Jansen

Global Vice President, Advanced Process Analytics
ABB Group

9:30 am - 9:50 am Make the link between strategy and deployment in a service world

Peter Evans - Director LCI for Business Service Operations LEGO
·     How LEGO deploys its strategy and determines the key metrics for success
• Translate your strategic deployment for your Business Services Organisation
• Turn strategy into reality for your staff
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Peter Evans

Director LCI for Business Service Operations
LEGO

9:50 am - 10:35 am The future of Lean Six Sigma: Outdated tool or the key to future operational excellence?(Panel Discussion)

Joel Roxburgh - Director, Lean Transformation Bupa
Rufus Schuuring - Director Business Transformation Philips
Layla Kashani - Owner Inahsak Inc.
·    Why you should not focus on just Lean or Six Sigma, but a relationship for the two
·    How smaller rapid improvements will help Lean Six Sigma and process thinking be a daily operation
·    Use Lean Six Sigma to gather tangible measurements of your project results
·    Why Lean Six Sigma champions hold the key to data-driven decision-making
 
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Joel Roxburgh

Director, Lean Transformation
Bupa

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Rufus Schuuring

Director Business Transformation
Philips

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Layla Kashani

Owner
Inahsak Inc.

10:35 am - 10:55 am Deploy and scale Robotic Process Automation

10:55 am - 11:25 am Networking Break

PEX Talks A Change & Transformation

11:25 am - 11:40 am Project Management 101: Get the basics right to drive effective change
·   Staffing models
·   Business partnering
·   The right level of project management for the scale of change

PEX Talks B Process Improvement

11:25 am - 11:40 am Deliver a management system to enhance performance for your commercial organisation in Europe
Xavier Fenard - Head of Process Management ArcelorMittal
·    Manage the group initiatives to drive process management change and obtain more senior involvement
·    Deliver as much transparency as possible to improve operations and performance
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Xavier Fenard

Head of Process Management
ArcelorMittal

PEX Talks C Cultures of Continuous Improvement

11:25 am - 11:40 am Lay the foundations for a continuous improvement framework and awareness campaign
Louise Cooke - Head of Continuous Improvement Arqiva
·   How to get engagement and ensure techniques are being followed through
·   Create a business case to demonstrate your return on investment
·   Develop an in-house LSS training course
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Louise Cooke

Head of Continuous Improvement
Arqiva

PEX Talks D Lean Six Sigma

11:25 am - 11:40 am It’s time to get serious about measuring process performance
Anish Hindocha - Senior Performance Improvement Consultant (CEO Office) Visa
·   Stories from Procurement: How we created an
obsession around cycle time
• The Hawthorne effect and what it does to teams
participating in improvement
• Moving performance monitoring from the side of
the analyst desk to the CFO’s desk
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Anish Hindocha

Senior Performance Improvement Consultant (CEO Office)
Visa

PEX Talks A Change & Transformation

11:40 am - 11:55 am Develop a corporate digital strategy to make your business processes more efficient
·    Build a digital strategy around how you can digitise and make your business operations processes more efficient
·    How to free up people from mundane tasks
·    Creating better self-service capabilities and improve for customer delivery
·    Create new business models and turning data into customer insight and knowledge

PEX Talks B Process Improvement

8:00 am - 8:30 am Deliver annual country excellence assessments of each business unit and function
Rosalie Van Ruler Thaker - Global Head of Business Excellence and Transformation DKSH
·   Focus on quality and efficiency, and driving out unnecessary waste
·   Use a sophisticated scoring methodology to measure success in each country
·   Understand your process properly, find visible waste and know which tools to use
·   Tie your processes together using one BPM tool your country excellence assessment
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Rosalie Van Ruler Thaker

Global Head of Business Excellence and Transformation
DKSH

PEX Talks C Cultures of Continuous Improvement

11:40 am - 11:55 am Develop staff while engaging leadership to sustain Continuous Improvement
Stephanie Van Doorn - Former Lean Director Europe Nike
·   Develop and certify staff to promote of continuous improvement
·   Cascade your strategy and follow up initiatives throughout the organisation and ensure you follow it up to drive initiatives and select the projects with most opportunity
·   Breakthrough initiatives: Sustain the projects with the most value
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Stephanie Van Doorn

Former Lean Director Europe
Nike

PEX Talks D Lean Six Sigma

11:40 am - 11:55 am Why it’s the people not the methodology that is key to the success of Lean Six Sigma
·   What your staff need to know to successfully implement LSS
·   Teach Lean leaders to be autonomous
·   Digital Lean Six Sigma: Allow Lean to put basics in place so that digital can be efficient first

PEX Talks A Change & Transformation

11:55 am - 12:10 pm To what extent are PMO and business transformation synonymous
Matt Morgan - Chief Operating Officer Savills Studley
·   Identify, engage and impact stakeholders
·   Business resilience and the use of your business architecture to build continuity and understand capabilities
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Matt Morgan

Chief Operating Officer
Savills Studley

PEX Talks B Process Improvement

11:55 am - 12:10 pm Create a repository for key business artefacts
Carl Etherington - Business Optimisation, Strategy & Change, Global Markets Operations HSBC
·   Map your business processes to identify areas for enhancement and leverage best practice
·   Better understand how you work, how processes work and how the business operates
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Carl Etherington

Business Optimisation, Strategy & Change, Global Markets Operations
HSBC

PEX Talks C Cultures of Continuous Improvement

12:55 pm - 1:10 pm Drive Continuous Improvement for significant growth
·   Develop a programme for leaders to coach leaders
·   Maintain ownership of the operating system and processes
Mind-set, culture and competencies for a leaner continuous improvement ethos

PEX Talks D Lean Six Sigma

11:55 am - 12:10 pm Optimise Lean Six Sigma while for business improvement
·   Why Lean Six Sigma should be deployed
·   Overcome resistance to change to drive performance improvement
Align Lean Six Sigma with your continuous improvement programme

PEX Talks A Change & Transformation

12:10 pm - 12:20 pm Manage customer-centric projects in a fast-paced e-commerce platform
·    How to manage global and cross-functional projects focused on service re-design and customer experience improvement
·    Design service experiences and drive initiatives to enhance customer satisfaction and loyalty
 

PEX Talks B Process Improvement

11:55 am - 12:10 pm How to use PEX and RPA to create more customer agility
Camilla Kwong - Head of Operational Excellence Close Brothers
·   Embed robotics with PEX and then train people into customer facing roles with their freed up time
·   How an internal chat bot can drastically improve internal processes
·   The use of NLP and unstructured data
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Camilla Kwong

Head of Operational Excellence
Close Brothers

PEX Talks C Cultures of Continuous Improvement

12:10 pm - 12:20 pm Teach your team how to think, not what to think
·   Develop a programme for leaders to coach leaders
·   Maintain ownership of the operating system and processes
Mind-set, culture and competencies for a leaner continuous improvement ethos

PEX Talks D Lean Six Sigma

12:10 pm - 12:20 pm Lean in the digital age to add business value
·   Connect lean and digitalisation for end-to-end process improvement
·   Embed a culture of lean transformation to drive innovation
·   Use Lean Six Sigma to streamline digital processes
Enhance Lean initiatives to promote innovation across the value chain

12:20 pm - 1:20 pm Networking Lunch

1:20 pm - 1:35 pm PEX-ercise

Interactive Discussion Groups

AA

1:35 pm - 3:00 pm Overcome challenges when introducing Agile
·   Make sense of agile as a different approach to working
Technical agility: The need for and how to change from an organisational perspective

BB

1:35 pm - 3:00 pm Key Metrics to Measure PEX Performance: Define, Measure, Improve
Matt Morgan - Chief Operating Officer Savills Studley
·    Base your metrics on the programme value chain
·    Define, document, identify and measure processes
·    Measure the capabilities of your metrics and quantify the benefits of improvement projects
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Matt Morgan

Chief Operating Officer
Savills Studley

CC

1:35 pm - 3:00 pm Lean transformation: Redefine lean and boost its maturity
·   Create a new way to measure lean maturity across your enterprise
Drive change based on lean principles and show its return

DD

1:35 pm - 3:00 pm Customer journey mapping and process improvement to improve value
·   End-to-end process mapping that will provide greater transparency on your customers
Streamline customer journeys and end-to-end process reengineering

EE

1:35 pm - 3:00 pm How operational excellence leaders need to manage Digital Transformation
·   The key disruptions to look out for and how to manage them
How OPEX leaders need to position themselves for the digital future

FF

1:35 pm - 3:00 pm How Process Mining enables process excellence
·   Forget theory, how is my process actually being performed?
·   Improve process flow by removing process delays
Harmonise processes in by understanding ways of working and align processes

GG

1:35 pm - 3:00 pm Converge RPA and Lean
· Compliment RPA with BPM
• How RPA, Lean Six Sigma and
Continuous Improvement can be
used harmoniously

Interactive Discussion Groups

HH

1:35 pm - 3:00 pm Bridge the gap between process excellence and digital PEX
James Lascelles - Partner, Process Transformation Baringa Partners
·   Select methodologies based on the strategic objective that needs achieving
·   Discover business opportunities by combining technologies with process excellence
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James Lascelles

Partner, Process Transformation
Baringa Partners

II

1:35 pm - 3:00 pm Combine BPM and Business Architecture for business value creation
·   Leverage BPM and business architecture to support business strategy
Deliver measurable business value and achieve results through BPM and business architecture

JJ

1:35 pm - 3:00 pm What does a leader of the future look like?
·   Key leadership principles behind improved business performance and results
The importance of leadership for driving customer satisfaction

KK

1:35 pm - 3:00 pm Customer-centric Process Improvement
·   Streamline customer journeys and end-to-end process reengineering
Data-driven process improvement

LL

1:35 pm - 3:00 pm Design a Continuous Improvement management process
Chris Thomas - Head of Business Improvement and Innovation Bristol Water
·   Building a continuous improvement practice: Recruitment, culture and training
·   Build a pipeline of work valuable to the business’ short-term objectives
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Chris Thomas

Head of Business Improvement and Innovation
Bristol Water

MM

8:00 am - 9:25 am Promote a company wide culture around quality and innovation
·   How to overcome resistance to change
·   How to allow your staff to drive the culture themselves

NN

1:35 pm - 3:00 pm The tools to empower a company culture of quality and innovation
  • Align the right Communication tools with each level of your business
  • Ensure the necessary consistence across your teams, projects and programmes
  • Understand the role of customisable tools to achieve your company goals


Interactive Discussion Groups

OO

1:35 pm - 3:00 pm Lean Six Sigma
·   Align Lean Six Sigma processes to business objectives
Best practice tools and methodologies for Lean Six Sigma process deployment

PP

1:35 pm - 3:00 pm Establish a process framework and drive global process ownership to reduce operational complexities
·   Focus process ownership on key leaders within the organisation
·   How your process framework will reduce complexities
Drive standardisation and a harmonisation process

QQ

1:35 pm - 3:00 pm Design Thinking and Innovation to accelerate business transformation
·   Where and why to apply design thinking to nurture innovation
How design thinking with Lean can improve business results

RR

1:35 pm - 3:00 pm Build a programme around your culture to rapidly transform your performance
·   A bottom-up approach to building capabilities for process management
Engage business leaders and win over business champions

SS

1:35 pm - 3:00 pm Utilise data to improve business efficiency
·   Develop generic approaches to manage large numbers of processes and data
Ensure your staff understand how to manage data and implement it with practical proficiency

TT

8:00 am - 8:30 am Programme KPIs for operational excellence programs
Morphis Tsalikidis - Executive Consultant, Business Transformation ex-AXA
·   What makes a bad KPI and how can you assess the quality of your KPIs?
·   What should you also measure in addition to financial results and ROI?
How KPIs and your governance model can support your sustainability efforts post-implementation
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Morphis Tsalikidis

Executive Consultant, Business Transformation
ex-AXA

·    How to get the stakeholder buy-in that will be imperative to change
·    Collaboration, responsibilities and governance needed in change management
·    Ensure staff understand the reason for change and see themselves within it
They key to maintaining change management
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Allan Carney

Head of Continuous Improvement
Aimia Foods

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Jean Ferguson

Vice President, Process Excellence
Wood Mackenzie

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Iassen Deenitchin

Head of Global Process Management
ING Group

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Cristian Matei

Head of Business Transformation
Veolia Group

3:45 pm - 4:05 pm Drive agile transformation to develop autonomous vehicles at Volvo

David Haglund - Director, Operational Excellence Volvo
• Develop products with customers and change the way you are working as you go
• Turning your traditional factory set up into an agile one
• Organisational mind set challenges and using agile to drive organisational
change
• Ensure rapid growth while fostering that speed and organisational change
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David Haglund

Director, Operational Excellence
Volvo

4:05 pm - 4:35 pm Operational Excellence at Coca-Cola

Gerry Meegan - Director of Process Excellence, Integrated Services Coca-Cola
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Gerry Meegan

Director of Process Excellence, Integrated Services
Coca-Cola

4:35 pm - 4:45 pm Chairman’s Summary of Conference Day Two

Layla Kashani - Owner Inahsak Inc.
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Layla Kashani

Owner
Inahsak Inc.

4:45 pm - 4:45 pm See you next year!