2018 World-Class Content
What is the better way of structuring your organisation? Do you ensure that all processes, policies and communications come from one place in a centralised model – and risk missing a trick in a local market? Or do you let each region operate autonomously – and risk huge differences in quality, service and expectations between locations?
What does it truly take to drive process excellence in a commercial organization? With commentary from Xavier Fenard, Head of Process Management at world leading steel manufacturer ArcelorMittal Europe Flat Products, we summarise a decade’s worth of first-hand knowledge on the successful enhancement of organisational performance.
Uncover this exclusive guide to discover the essential elements for the delivery of a successful process management system, as well as:
- How to put the philosophies of process governance into action.
- The value of a bottom-up communications model in the improvement of operations and performance.
- Predictions for the next big technologies in process management for mature organisations.
Business transformation projects fail all the time. So, the team at PEX Network surveyed over 200 professionals from the process improvement and operational excellence community, to discover the common reasons new business processes succeed. In order to help you increase the odds of successful change, PEX Network has created the exclusive Transformation: The Knowledge guide.
Process Excellence doesn’t happen by accident. The output of any system will tend to be informed by the quality of the foundations laid and the instructions followed. There is no recipe for success, but there is a formula for giving you the best chance.
Discover how to:
- Embrace process excellence by setting yourself up with automation and digitalisation
- Conceptualising and delivering the digital transformation and robotic automation agenda for Barclaycard back office operations – portfolio of c. £13m of strategic investment secured in 2017
- Successfully deliver an in-year cost benefit of £5.1million against a target of £4.5 milliion in 2016, £2.8 million against a target of £1.6 million in 2015 for global business solutions business in Barclaycard
- Digital interfacing with customers and making life simpler for the front office
- Optimise senior management engagement in your project
How can leaders establish a culture of continuous improvement to drive change, innovation and sustainability in their organisations?
>> Discover the key to being a world-class leader
Global Head of Process Excellence at Uber, Martin Rowlson joins us from PEX Europe where he shares that the region comprises 20% of the volume for the organization but 70% of the complexity. Based on the pace of change within the industry and the rate of growth at his organization, Martin's goal is to identify best practice, align best practice and build on best practices. Defining processes can’t take two weeks because "that process may have gone…literally gone."
Nigel Leppitt, Global Head of Organisation and Business Transformation at Allianz joins us and shares that it's tough to ensure process excellence during traditional cycles. But Nigel has been tasked with doing so in a completely new business model and returning the business to profit. With cost considerations being hyper-sensitive, Nigel and the team needed to decide whether to buy platforms or build their own. They decided to build which meant two years of design and development which Nigel preferred to building his organization around the platform
Recorded at PEX Europe, Transavia COO, Petra De Ruiter talks about how the company has been in business for 50 years due to their focus on Customer Experience and Operational Excellence. While Petra and her team have utilized traditional Process Excellence methodologies, they were interested in structural improvements which would bring the enterprise into the world of tomorrow. While looking at the people, the culture and the structure, Petra set a north star for her vision, but left it somewhat opaque to ensure that it was Agile.
Laura (Evans) Rosenberger, COO at Naked Wines UK on the organization's take on process excellence. In less than 3 years Laura has gone from Head of Continuous Improvement to COO and in this podcast Laura discusses her roles. From financial planning and analysis, being involved in budgeting, forecasting, measuring the performance and helping setting the strategy.
Simon Williams, Senior Software Developer at Transport for London on modernizing TfL's Customer Service Operations in Stations, and how Technology applies to their Train Service, Maintenance and Employment Practices. Simon is also looking at centralizing some of TfL's facilities.
How can robotics be catalysts, not a threat to culture?
Have a look at who is attending the 2018 edition of Europe’s leading PEX forum focusing on the alignment of strategy with operational excellence
Process Excellence Europe saw a tremendous success on its second year delivering a hub for process leaders to network and learn. The vibrant exchange of best practices, experiences and technologies across various organizations underscores the event’s significance as the premier platform for European process leaders to have insightful exchange of conversations and to collaborate to find innovative solutions to address various process, transformation and continuous improvement challenges.