Interviews

Process Excellence Europe 2018 Agenda

Process Excellence Europe 2018 Agenda

Process Excellence Europe FULL Event Guide now available! 


Europe’s leading and largest ever, brand-heavy meeting place for process excellence practitioners

    Download the agenda

    • 80+ process excellence expert speakers from companies like Tesla, IKEA, Levi's, Amazon, PepsiCo, Uber and more
    • 50+ market-specific sessions with brand new formats to learn Live Debates, Podcasts, Interviews and PEX Talks (think TEDTalks)
    • 40+ thought provoking interactive discussion groups totally peer-led intimate discussion groups to share your challenges and learn from others in a closed-door environment
    A Business Management System to Drive Process Improvement: Interview with AIRBUS

    A Business Management System to Drive Process Improvement: Interview with AIRBUS

    Exclusive interview with Javier Alnagro-Garcia, Head of Business Management System to Drive Process Improvement

    Women in Leadership: Achieving the Next Level of Excellence for OPEX Leaders

    Women in Leadership: Achieving the Next Level of Excellence for OPEX Leaders

    In this interview we look at what makes an effective leader, the evolution of female leadership and participation in the operational excellence and how we can continue to move the OPEX community forward on this topic. 

    Erika Westbay, Director of Performance Improvement, The Nature Conservancy attended her first PEX Network event in 2007, over ten years later she has agreed to share her story.

    The LEGO Philosophy - A Podcast with Peter Evans, LEGO Continuous Improvement Director

    The LEGO Philosophy - A Podcast with Peter Evans, LEGO Continuous Improvement Director

    Peter Evans, LEGO Continuous Improvement Director joins us and lays out the Lego Philosophy: "I think we have a mission, which is to create the builders of tomorrow. We mean that absolutely. So it's something that's ingrained in us, which is that; A toy is one of the most important educational objects that you can possibly have, and by using play, and by using the creativity, or by accessing the creativity of our kids and all of those people, then we build not only people who love Lego, but we build better people."

    Why Business Architecture Now?

    Why Business Architecture Now?

    We interviewed Michael Noonan, Director of Business Architecture (BA) at Capita, about the ins and outs of BA; the benefits, the challenges and how it differs between European countries and the United States
    Identify best practice, align best practice and build on best practices - A Podcast with Uber

    Identify best practice, align best practice and build on best practices - A Podcast with Uber

    Global Head of Process Excellence at Uber, Martin Rowlson joins us from PEX Europe where he shares that the region comprises 20% of the volume for the organization but 70% of the complexity. Based on the pace of change within the industry and the rate of growth at his organization, Martin's goal is to identify best practice, align best practice and build on best practices. Defining processes can’t take two weeks because "that process may have gone…literally gone."

    Ensuring Process Excellence During Traditional Cycles - A Podcast with Nigel Leppitt, Allianz

    Ensuring Process Excellence During Traditional Cycles - A Podcast with Nigel Leppitt, Allianz

    Nigel Leppitt, Global Head of Organisation and Business Transformation at Allianz joins us and shares that it's tough to ensure process excellence during traditional cycles. But Nigel has been tasked with doing so in a completely new business model and returning the business to profit. With cost considerations being hyper-sensitive, Nigel and the team needed to decide whether to buy platforms or build their own. They decided to build which meant two years of design and development which Nigel preferred to building his organization around the platform

    The People, The Culture and The Structure - A Podcast with COO at Transavia

    The People, The Culture and The Structure - A Podcast with COO at Transavia

    Recorded at PEX Europe, Transavia COO, Petra De Ruiter talks about how the company has been in business for 50 years due to their focus on Customer Experience and Operational Excellence. While Petra and her team have utilized traditional Process Excellence methodologies, they were interested in structural improvements which would bring the enterprise into the world of tomorrow. While looking at the people, the culture and the structure, Petra set a north star for her vision, but left it somewhat opaque to ensure that it was Agile.

    How Robotics is Impacting ENGIE

    How Robotics is Impacting ENGIE

    Robotic Process Automation (RPA) is transforming the workplace by speeding up processes, cutting costs and improving the customer experience.

    Martin Ruane (MBA), Programme Director at ENGIE, explains the scale at which RPA has impacted their business both internally and externally, and what the future looks like for them.

    How a Business Actually Works - A Podcast with COO at Naked Wines

    How a Business Actually Works - A Podcast with COO at Naked Wines

    Laura (Evans) Rosenberger, COO at Naked Wines UK on the organization's take on process excellence. In less than 3 years Laura has gone from Head of Continuous Improvement to COO and in this podcast Laura discusses her roles. From financial planning and analysis, being involved in budgeting, forecasting, measuring the performance and helping setting the strategy.

    Modernizing your Customer Service Operations - A Podcast with Transport for London

    Modernizing your Customer Service Operations - A Podcast with Transport for London

    Simon Williams, Senior Software Developer at Transport for London on modernizing TfL's Customer Service Operations in Stations, and how Technology applies to their Train Service, Maintenance and Employment Practices. Simon is also looking at centralizing some of TfL's facilities.

    Driving Customer Satisfaction at eBay

    Driving Customer Satisfaction at eBay

    In this interview, Sascha Fuhren, Head of Business Excellence at eBay discusses how these changes are impacting the company’s approach to operational excellence, how it’s making improving customer satisfaction an operational reality, and where the company plans to go next.