The People, The Culture and The Structure - A Podcast with COO at Transavia
Recorded at PEX Europe, Transavia COO, Petra De Ruiter talks about how the company has been in business for 50 years due to their focus on Customer Experience and Operational Excellence. While Petra and her team have utilized traditional Process Excellence methodologies, they were interested in structural improvements which would bring the enterprise into the world of tomorrow. While looking at the people, the culture and the structure, Petra set a north star for her vision, but left it somewhat opaque to ensure that it was Agile.
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