22 - 24 October, 2018 | Postillion Convention Centre WTC Rotterdam, Rotterdam, Netherlands

Virginia Andrade


Associate Director of Organisation Management and Development
EDP Distribution


1:00 PM Customer journey mapping and process improvement to improve value

  • End-to-end process mapping that will provide greater transparency on your customers
  • Streamline customer journeys and end-to-end process reengineering

3:30 PM WORKSHOP C4 Build a capability model for process management to drive efficiency and client experience

• Define and design your capabilities considering key challenges in processes, controls and KPIs
• Moving from level 1 to 6 in process design in 6 months
• How your capability model can allow you to embed RPA and other process tools
• Who should run the operation and when?


Check out the incredible speaker line-up to see who will be joining Virginia.

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