Associate Director of Organisation Management and Development
- End-to-end process mapping that will provide greater transparency on your customers
- Streamline customer journeys and end-to-end process reengineering
3:30 PM WORKSHOP C4 Build a capability model for process management to drive efficiency and client experience
• Define and design your capabilities considering key challenges in processes, controls and KPIs
• Moving from level 1 to 6 in process design in 6 months
• How your capability model can allow you to embed RPA and other process tools
• Who should run the operation and when?